What is Business Process Outsourcing?

Business process outsourcing is an action taken by many companies—big and small—to outsource internal business processes to third-party service providers. Outsourcing services help companies focus on their essential business functions over day-to-day operations.

Both the back office and front office duties can be outsourced. Within the healthcare industry, this can be very beneficial by alleviating employees of mundane, time-consuming duties. 

For example, a medical office may outsource their after-hours phone answering, appointment reminders, and other customer service processes from their front office duties. Back office processes often outsourced include medical billing, IT services, quality assurance, etc.

Business Process Outsourcing at Smart Data Solutions

BPO, or Business Process Outsourcing, is at the heart of what Smart Data Solutions does. Businesses come to us for their BPO needs, and we can provide them more efficient and cost-effective ways to run their business. Our third party services include virtual staff augmentation, provider and member matching, customer engagement services, and more.

As a BPO provider for Health Plans, TPAs, PPOs, and other healthcare entities, we strive to streamline their workflows in a way that best suits their needs, and improves their existing processes. In-house services can be costly, take up a lot of physical office space, and break up workflows that could otherwise be streamlined. 

By removing the need to do in-house training for your workflows, calling services, and provider and member matching, we can free up your time and energy to be put forth to more critical and dire business needs. 

Benefits of Outsourcing to a Third-Party Service Provider

There are several reasons why a business would outsource sensitive workflows to a third-party provider. First, it can actually be more secure than an in-house department thanks to advanced technology solutions and security measures being taken. It also saves businesses a lot of time, money, and resources. Benefits of hiring a third-party provider for BPO include:

• More time for audits and quality control
• Round-the-clock service
• Increased efficiency and quality
• Increased security and technology solutions
• Automated workflows
• Streamlined payer and provider matching
• Shorter time for claims to be processed
• No staff turnover
• Training is done by the vendor
• Virtual team augmentation + increase accessibility
• Better communication
• Increased customer engagement

In healthcare, the benefits of BPO make it incredibly worthwhile and allow healthcare entities to keep up with an ever-changing landscape and remain focused on your processes and core competencies. The cost savings alone are reason enough to call Smart Data Solutions and get your streamlined workflows automated and out of your busy hands. Read about our BPO services and contact us today!